Connect360cx PVS

Maximum Visibility - World Class Insight


 Real-Time, Continuous Customer Feedback

Connect360cx PVS platforms operate 24/7, gathering structured feedback across channels (SMS, web, apps, etc.) so organisations can continuously track satisfaction and dissatisfaction instead of relying on periodic surveys. 

  • Monitor customer experience moments of truth
  • Identify trends in satisfaction (e.g., NPS, Customer Effort) as they occur
  • Target service issues before they escalate

Deep Insight & Actionable Analytics

Connect360cx isn’t just about collecting feedback — it analyses key drivers of good and poor service:

  • Computes NPS, satisfaction scores and other CX metrics
  • Highlights root causes and service “pain points”
  • Offers integrated dashboards and insight reporting for stakeholders
This makes the platform decision-ready, turning raw data into clear insights. 

Continuous Improvement & Operational Alerts

The platform supports a continuous improvement process, including:

  • Real-time alerts triggered by negative feedback
  • Email notifications so issues are addressed promptly
  • Monitoring of improvements over time against targets
This helps organisations proactively manage service delivery and supplier performance. 

Multi-Language, Multi-Channel, Global Reach

Connect360 operates in many countries and languages, scaling across complex multinational businesses. 

This makes it suitable for global enterprises seeking consistent CX measurement across regions.
Flexible Integration with Business Systems

Connect360 can be tailored as a bespoke system or integrated into existing enterprise systems, such as:

  • Salesforce, Microsoft Dynamics
  • MySQL, Oracle
  • Google Analytics
This supports seamless reporting, CRM alignment and business process integration. 

Strong Reporting & Stakeholder Visibility

  • Live online dashboards summarise performance
  • Results can be segmented by event, region, supplier or product
  • Helps organisations demonstrate performance to internal and external stakeholders
This visibility supports strategic decision-making and reinforces accountability.

External Visibility & Brand Value 

Connect360 can surface customer feedback on Open Review sites (in partnership with Feefo), boosting online brand visibility and aligning internal CX metrics with external reputation. These include direct links not just to Feefo but also to Google and Trustpilot.

This expands the value of feedback data beyond internal use—it helps influence customer choice and improve SEO through public ratings.

🧩 How Connect360 Fits Into the Wider APD 360 Suite

Connect360 is typically the core CX measurement engine and is often deployed alongside:

  • Audit360 - Compliance evidencing platform used to monitor funders and broker selling
  • Sentiments360 – AI-based sentiment analysis to surface hidden themes in verbatim feedback. 
  • Respond360 -  Customer service portal
  • Retention360 – Tracks repeat business and brand loyalty signals. 
Together, these create a comprehensive customer insight ecosystem for brands.
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