Data - Insight - Change

 “Manheim in the UK has worked with APD for over 12 years on various research and satisfaction programmes. Throughout our relationship, APD have provided real insight from the very start of the process in determining the right survey medium and questions all the way through to comprehensive analysis and recommendations. During the last 6 years we have been using the Voice 360 platform as the hub of our customer service measurement approach. The online dashboard style provides immediate analysis, with strong visual presentation of performance.“ 

Craig Mailey, Director - Strategic Planning: Manheim Remarketing  |  Click here

 Zenith have worked with APD at  Director level since 2006, and over the last 15 years they have introduced exciting and innovative new concepts in the measurement of customer and driver experience feedback to our business. APD’s original thinking and the continuing evolution of their existing products and services, together with their capacity to tailor these precisely to align with Zenith’s vision, is seen as one of their key values and, in our experience, sets them apart as unique in the fleet and wider automotive sector.   Attentive and responsive to our needs, APD’s highly professional management team appreciate the commercial imperative of swiftly delivering clearly measurable results and how best to use this information to drive further improvement across all aspects of our business. 

Ian Hughes, Managing Diretor: Zenith Vehicle Leasing  |  Click here