Data - Insight - Change

We are a disruptive technology company in the automotive and aviation sector with a strong presence and innovative focus on customer engagement, feedback and conduct compliance

APD Brands


02/02/2003

Worldwide

Since 2003, APD Global Research has been the global pathfinder in delivering connected intelligence to measure the impact of customer engagement and supplier management on the retention, recommendation and loyalty by customers to brands and products

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08/08/2006

Asia Pacific

Since 2006, APD Australia has been delivering its consultative approach to customer lifecycle management. Using data analysis, cause and correction, process change management and performance measurement, APD delivers tailored change management programs, driven by detailed insights through analysis

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10/03/2019

United Kingdom

Since 2019, APD's conduct compliance online platform has informed Lenders, Brokers and Motor Dealers on whether their FCA obligations are being met by monitoring feedback from consumers in realtime and the evidencing of outcomes through online live dashboard reporting

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WHAT APD WILL DO FOR YOU

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Insight through Data

Global Activity


 
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What we do


How we do it


 

Voice.360

Our award winning end to end customer feedback platform collects, analyses and reports insights, 24/7

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Compliance.360

Insight that informs, measures and monitors conduct of Intermediaries

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Retention.360

Retention360 enables OEMs to identify customer movement and value to the brand of retention

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Sentiments.360

Harness the power of our AI platform to uncover trends and truths in customer feedback

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Broker.360

Specially adapted version of APD's award-winning Voice360 CX platform for Brokers

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Talkback.360

Our agile App gives customers the power to communicate spontaneously when they choose

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Flightrax.360

Airline passsenger satisfaction programmes deliver real-time insight from 36,000 feet

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Retrospect.360

APD'S re-analysing AI tool which uncovers deep learning insights hidden in existing research data

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Testimonials


What's The News


APD Compliance & Citrus Seal Deal

Citrus Funding Limited, have signed a long-term agreement with APD Compliance to utilise a customised version of APD’s real time Compliance.360 platform

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APD Global Strengthen Board

Andrew Smith, one of the UK’s foremost experts on compliance joins APD main board as a Non-Executive Director.

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BVRLA & APD Sign Leasing Outlook Agreement

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APD launches new conduct compliance solution

APD Global Research has launched a new conduct compliance solution division for leasing companies, brokers, dealers and lenders.

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Twitter Tweets


It’s all very well gathering customer feedback, but how do you properly understand it? Our new sentiment analytics… https://t.co/7zj3ovbrbR

We're working with some of the fleet sector's leading research & data providers on a comprehensive market #insight… https://t.co/Tcbw1PLUIR