- Real-time monitoring of customer feedback - Early identification of compliance risks - FCA-ready reporting and evidence of customer outcomes - Network-wide visibility through feedback heat mapping - Enhanced customer engagement and retention
At APD Global Research Limited, we help lenders and brokers move beyond assumptions and into clear, evidence-based demonstrations of good customer outcomes. With increasing focus on Consumer Duty and fair value, firms must be able to show—not just say—that their products and services are delivering positive results for customers. Our expertise in customer engagement and consumer financial research supports this by: 🔹 Providing robust, data-driven evidence of customer outcomes 🔹 Delivering insight into real customer behaviours and experiences 🔹 Identifying gaps between intended and actual outcomes 🔹 Strengthening compliance through defensible, research-led reporting By combining behavioural insight, analytics, and direct customer engagement, we enable firms to build stronger, more transparent relationships with their customers—while meeting evolving regulatory expectations with confidence. If you're looking to enhance how you evidence customer outcomes, we’d be happy to connect.
Audit360 is APD Global Research’s advanced compliance solution designed specifically for leasing companies, brokers, dealers, and lenders operating within FCA-regulated environments. Built to proactively support regulatory obligations, Audit360 captures and analyses real-time customer feedback to identify potential risks across key compliance areas, including commission disclosure, transparency, and affordability. Using intelligent feedback mechanisms, the platform gathers structured customer responses throughout the lifecycle of a contract. These insights are translated into actionable data, enabling businesses to demonstrate positive customer outcomes and maintain clear audit trails for FCA reporting. A unique feature of Audit360 is its ability to generate a dynamic “heat map” of introducer networks. By identifying patterns in customer feedback, lenders and suppliers can quickly pinpoint areas of concern and take corrective action before issues escalate. Beyond compliance, Audit360 strengthens customer engagement by maintaining meaningful interaction throughout the contract period—helping businesses stay front-of-mind when customers consider future purchases.
