Our Talkback360 platform helps triage and classify in-bound customer, supplier or colleague communications and efficiently direct them to the relevant individual to manage and action quickly and efficiently.
On-line dashboards help report and categorise inbound communication in a highly visual fashion and generate powerful reports on key statistics and frequently occurring issues or feedback.
Closed loop reporting rules allow clients to update actions taken and re-measure key metrics such as Net Promoter Scores (NPS) to assess change.
Talkback360 can be run as a standalone research tool or in tandem with Voice360 and bespoke insight programmes to create a multi-faceted research programme that meets the varied aspects of your experience measurement needs.
