APD's CS real time online platform provides valuable insight to Lenders and Intermediaries on compliance with the FCA key objective of delivering and evidencing satisfactory outcomes on Consumer Duty.
Seen through the customer eyes, this programme enables Intermediaries and re-assures Lenders that monitoring sales teams’ behaviour is recorded and provides evidence that meets the FCA directives on Commissions, Transparency, and Affordability.
Outcomes are analysed and automated alerts triggered when potential non-compliance is detected and actions required to correct.
