Since 2003, APD Global Research has been the global pathfinder in delivering connected intelligence to measure the impact of customer engagement and supplier management on the retention, recommendation and loyalty by customers to brands and products

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Asia Pacific

Since 2006, APD Australia has been delivering its consultative approach to customer lifecycle management. Using data analysis, cause and correction, process change management and performance measurement, APD delivers tailored change management programs, driven by detailed insights through analysis

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United Kingdom

Since 2019, APD's conduct compliance online platform has informed Lenders, Brokers and Motor Dealers on whether their FCA obligations are being met by monitoring feedback from consumers in realtime and the evidencing of outcomes through online live dashboard reporting

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